As privacy and confidentially may be compromised using email, we will only communicate using this method in exceptional circumstances. Patients are encouraged to provide and receive sensitive health information in a face-to-face setting with their GP.

If required the practice will obtain consent from the patient before, sending health information by email to the patient.  We will confirm the patient’s email address and other identifiers, unless the patient has already initiated electronic communication with the practice

Short Message Service (SMS), is only used as a means of electronic communication for appointment reminders

Patient information is only faxed to fulfill a treatment, payment or healthcare operations obligation or a specifically authorized request. To protect patient privacy our fax machine is not located in a public area

Interruptions during the course of a consultation can be very distracting for both Doctor and Patient so the reception staff will not put your call through.

If it is an emergency, please call the ambulance on 000 otherwise our reception staff will message your doctor or alternatively book an appointment either face to face or via the telephone (if you have seen your doctor face to face in the last 12 months)